How should you balance social media and your job? What's the best way to ask for a raise? Who should pick up the tab for a business lunch? In this program, both business experts and a focus group of young professionals advise viewers on the proper way to conduct themselves in different types of work-related situations. Among the many topics covered are nonverbal communication and "personal space," handling dissatisfied callers, when and how to interrupt a busy colleague, composing professional emails, asking for a raise, and managing time effectively. The focus group also offers tips and anecdotes on what not to do at work. A viewable/printable instructor's guide is available online. Part of the series Professionalism 101.
Business of Green (2:53) -- Green Jobs: Hospitality & Tourism (2:20) -- Hospitality and Green Consciousness (3:30) -- Business, Management, and Administration (6:02) -- Information Technology in Green Business. (5:49) -- Finance and Green Business (5:44).
This video divides its time between California, with an eco-friendly hotel (Hospitality and Tourism Cluster) and a sustainable information and communications technology consultancy (Information Technology Cluster), and the East Coast, with a firm that invests in green business development (Finance Cluster) and a manufacturer of chemical-free eco-friendly cleaning products (Business Management and Administration Cluster) Correlates to National and State Educational Standards including the NCLB Act.
Abstract: Bridgid Nzekwu and DfES procurement expert Claire Dicks visit Filsham Valley School, a large comprehensive near Hastings. The business manager Glyn Marsh would love to find savings to fund some of the projects he has listed on the board in his office. Bridgid and Claire focus on the school's catering which is contracted out. Catering can be a profitable venture and most schools manage to break even. But Filsham Valley is not only buying equipment and paying a sizeable management fee, it's also underwriting some of the loss the catering company made last year.Claire and Bridgid organise a fact-finding mission for Glyn to Warden Park School in West Sussex where the catering was taken in-house three years ago and now generates a healthy profit. It's food for thought for Glyn who could save a substantial amount of money, allowing him to transform an unused strip of land into a school allotment.
Introduce students to Dena Marie Modica, director of sales and marketing for Solera Restaurant and Event Center, as she provides insights into what it's like to be an event planner. Featuring an informative interview and behind-the-scenes footage, this video describes the education and training needed to break into the industry, the typical salary range, the long-term career outlook, and the ups and downs associated with the job. The program also includes quick tours of an event center and a party rental facility. Correlates to all applicable National and State Educational Standards including the NCLB Act.
Investigating the Chocolate Industry (01:13) -- Cologne Germany: Koelnmesse Trade Show (03:27) -- West Africa: Mali's Children Exploited (02:00) -- Trafficking Hub: Under Cover at Sikasso Bus Station (02:31) -- Emotional Rescue at Sikasso Bus Station (03:40) -- Interview with a Trafficker (03:07) -- Witnessing Child Trafficking: Zegoua Mali to Pogo Ivory Coast (03:36) -- Abidjan: Cocoa Capital of South Ivory Coast (02:20) -- Chocolate's Path from Plantation to Chocolate Bar (01:17) -- Saf-Cacao: World's 3rd Largest Cocoa Exporter Undercover in the Ivory Coast: Cocoa Plantation (03:05) -- Child Labor Denied by Ivory Coast Official (03:27) -- Faces of Child Labor: Ivory Coast Cocoa Plantation (04:25) -- Fleeing the Plantation (01:02) -- Interpol Ivory Coast (02:54) -- Returning to Saf-Cacao with the Facts (01:17) -- Voice of the ILO (03:02) -- What Are the Chocolate Companies Doing to Combat the Problem? (01:03) -- Confronting Nestle with Proof of Child Trafficking (01:34) -- Credits
"Have manufacturers turned a blind eye to child trafficking and de facto slavery on African cocoa farms? This program investigates, following a trail of misery that begins at a confectionary trade show in Germany, continues on through the villages of southern Mali and the cocoa plantations in neighboring Cote d'Ivoire and finishes up in Switzerland on the doorstep of one of the world's largest confectionary companies, a signer of the 2001 Chocolate Manufacturer's Association agreement outlawing child labor--a document with which its suppliers were supposed to be in full compliance by 2008."--Container.
Communication in Action (6:50) -- Verbal Communication (5:14) -- Written Communication (5:39) -- Barriers to Communication (6:21) -- Overcoming Barriers to Communication (6:13) -- Credits: Dont Hesitate, Communicate: Effective Communication in the Office (0:31)
Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers. Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication-killers are then discussed, along with proactive techniques to reduce misunderstandings. The takeaway message? A better understanding of the nuances of different communication modes will help improve employee effectiveness and defuse office conflict.
Presents an overview of how businesses monitor their financial health and the profitability of their projects. Module one of this program presents balance sheet analysis as it is used by the world-class soccer team Ajax Amsterdam; module two introduces the concept of cash flow analysis with PricewaterhouseCoopers and their client Swisscom; and module three explains financial analysis of investments through the strategic partnership of the Tunisian Tourist Office and the Hotel Dar Cheralet.
Introduction: Food Planning for Special Occasions (1:20) -- Small, Medium or Large? How to Cater for Any Event (1:57) -- Planning Ahead Reduces Stress (1:46) -- Planning Pitfalls (2:10) -- Planning and preparing the Menu (4:39) -- The Final Ingredient: Ensuring a Successful Event (3:33) -- Small Events are More Personal (1:23) -- Good Enough to Eat (2:46) -- Credits: Food Planning for Special Occasions (0:49)
It's almost like magic-the way caterers manage to feed dozens, hundreds, or even thousands of attendees at special events. Who prepares the appetizers, meals, and beverages? For that matter, where? What are the best methods for serving food on time and in a pleasing way? This video addresses those questions as it goes behind the scenes at large-scale catering events. Viewers meet high-profile chefs and organizers who offer advice on menu planning, kitchen workflows, time management, and delivering top-tier service at all times. Combining informative interviews with detailed footage of culinary professionals in action, this is an exciting guide for any up-and-coming organizer-whether the task is a small, intimate dinner or a large, corporate gathering.
Freaky economics : competition and rules of the game (05:39) -- Importance of physical attractiveness in business (04:51) -- Importance of money in relationships (02:32) -- Loneliness of celebrities and high-achieving blacks (04:18) -- Freakonomics to understand human behavior (03:29) -- Relationship between abortion and crime rates (04:24) -- Safety of child restraint systems in vehicles (05:49) -- Human nature : honest or dishonest? (06:37)
"How do people get what they want? The most primal aim of economics is to find answers to that blunt but telling question-something at which Steven D. Levitt has proved particularly adept. In this ABC News program, Levitt and Stephen J. Dubner, coauthors of the best-selling book Freakonomics, reason out points of convergence between beauty pageant contestants and crack dealers, abortion and prison, children's car seats and DVD players, consumers and tamarin monkeys, and black straight-A students and Hollywood celebrities. Whether a person is likely to give more to a charity if the person collecting for it is attractive is also considered."--FMG on Demand website.
Contents: Unlimited Produce: Is it Sustainable? (04:35) -- Local Produce (02:02) -- Kenya: Agricultural Exports (03:49) -- Comparative Advantage (02:28) -- Lease of African Land (06:13) -- Urban Farms in Cuba (03:56) -- Cattle: Unsustainable Resource (03:30) -- India's Scientific Approach to Food Production (05:44) -- Price of Green Revolution (02:26) -- Food to Feed the World (03:17) -- Opposition to Genetic Modification (GM) (03:48) -- Wasted Food (04:52) -- Urban Vertical Farms & Aquaponics (04:47)
For decades, local food producers in the West have faced a shrinking market share. But if well-intentioned Americans and Europeans stop eating vegetables from Africa, will Africans have more to eat? Or will we simply deprive African farmers of a living? This program delves into that issue and other food-related problems, some of which have solutions while others urgently await answers. Viewers are shown how tenuous food security in Kenya doesn’t stop the country from exporting most of its produce to the West while potentially leasing large portions of arable land to Qatar. The film also profiles small U.K. growers, offers carbon footprint comparisons between livestock producers in New Zealand and Great Britain, and features commentary from Earth Policy Institute president Lester Brown and other experts. A Blakeway Television Production for the BBC. A part of the series The Future of Food. (52 minutes)
From the complexities of availability and distribution to the most basic, glaring reasons why some people have more to eat than others, this program explores very difficult issues involving food and hunger around the world. It addresses several factors that contribute to global food imbalances and shows how both individuals and organizations can help alleviate this human problem. Viewers will hear from leading health experts at Oxfam and the International Red Cross as they discuss why food inequity occurs and what's being done to address the growing crisis. Including rarely-discussed facts on agricultural production, obesity, and malnutrition, this is an ideal resource for studies in global health, economics, and geography.
Contents: Introduction to Good Enough to Eat! Food Presentation and Service (00:56) -- The Five Senses (03:20) -- Good Enough to Eat (03:07) -- Exploring Menus (04:15) -- Properties of Food (03:30) -- Organizing a Party (03:27) -- Summary and Credits (01:09)
If food looks good, we are more or less compelled to find out if it tastes good. This program explores the way food is styled and presented and how those aesthetic decisions shape the overall experience of a meal—whether at home or in a restaurant. Taking into account the human body’s five senses, the video demonstrates how we evaluate food and addresses the sense-related characteristics that people look for in a variety of meals. Interviews with a chef, a nutritionist, and a food stylist reveal the many ways in which food can be presented, from small parties to banquets. Viewable/printable educational resources are available online. (20 minutes)
Chinese New Year, Taiwan (03:07) -- Lantern Festival (01:09) -- Festivals in New Zealand (03:21) -- Bizarre Festivals (03:12) -- Balinese New Year (02:29) -- Festival of the North, Russia (02:12) -- Abroakyer Festival, Ghana (02:35) -- Glastonbury Festival, UK (02:53) -- More of the Glastonbury Festival, UK -- Calgary Stampede, Canada (03:07) -- Fete des Brodeuses, France (01:35) -- Geants Festival, France (01:23) -- Notting Hill Carnival, UK (01:36) -- Nebuta Festival, Japan (02:31) -- Regatta Storica, Italy (02:24) -- Jousting Gloucestershire, UK (01:33) -- Chateauneuf du Pape: Provence, France (01:05) -- Ommegang: Brussels, Belgium (00:45) -- Stanardsville, Virginia (01:39) -- Meizhou Island, China (01:11) -- Dickensian Christmas Festival, UK (03:07) -- Top 5 Festivals (01:11) -- Credits: Great Festivals 3: Globe Trekker (00:41)
When you’re travelling, there’s nothing like coming across a lively, local festival. This video installment of Globe Trekker's Great Festivals series looks back at some of the best ones the Globe Trekker explorers have stumbled upon. Many of the world's great festivals coincide with the changing of the seasons since ancient cultures set their clocks to the calendar's quarters. Justine Shapiro visits Taiwan to catch the 15-day celebration for Chinese New Year, which coincides with the lunar new year, and Zay Harding goes New Zealand, home of many major festivals on the first day of spring, the famous Sheep Shearing Contest, and the Strange Foods festival. (47 minutes)
Four basic strategies (2:49) -- Why are they being so difficult (3:24) -- Undo our automatic reactions (2:20) -- What service can we provide? (2:40) -- How can you wrap this up? (2:12) -- Debrief and get support (1:32) -- Credits: Handling the difficult customer (:34)
In some workplaces, employees need to deal with really difficult customers or clients--often for lengthy periods of time. Psychologist Peter Quarry explains the reasons they are being difficult and how to find alternative ways to effectively deal with them. Topics in this program include alternative ways to manage, the services that are provided, and wrapping up difficult customer interactions effectively. Viewable/printable educational materials are available online. (15 minutes)
Corn: American Food (2:10) -- Populations and Foods (1:28) -- Colonial Cooking (1:51) -- Cooking in the Old South (2:04) -- Cajun and Creole Cooking (1:32) -- Europeans in the Midwest (1:51) -- Commercial Hybrid Corn (1:51) -- American Cookbooks (1:28) -- Foods of the West Coast (2:30) -- American Fast Food Revolution (1:01) -- French Cooking to Fusion Cuisine (1:42) -- American Cuisine (0:45)
This video explores America's rich culinary heritage and looks at the many types of foods that Americans eat. Beginning with recipes that developed when Native American and colonial European cultures met, the program describes the cookery of the New England Coast, Deep South, Midwest, Southwest, and Pacific Coast. The dazzling variety of styles that have shaped American cuisine-including African, Chinese, and other influences-are described in detail, along with uniquely American inventions such as fast food. The program concludes with the ultimate American cooking style: California's fusion cuisine. Correlates to all applicable National and State Educational Standards including the NCLB Act.
Positive Psychology (3:59) -- Happiness Skills Workshop (4:05) -- Happiness and Hedonism (3:47) -- Emotions and Brain Pathways (3:28) -- Happiness and Public Service (2:40) -- Search for Happiness (3:58) -- What Makes People Happy? (2:56) -- Happy Work Place (3:51) -- Happiness Yoga and Happiness Coaches (3:51) -- Happiness: Gratitude Visits (4:32) -- Happiness Levels (3:26) -- Pursuit of Happiness (1:43)
This program illustrates the application of positive psychology through a powerful workshop in which participants increase their awareness of what creates happiness by performing acts of indulgence, altruism, and gratitude. How to Be Happy also considers whether wealth, friendship, religion, job satisfaction, raising children, and getting older typically do or don't promote happiness. An fMRI study on the effect of deep meditation on the brain, a segment on laughter yoga, and a case study of Green Mountain Coffee Roasters, a very successful company whose management style is firmly based on the principles of positive psychology, round out the program.
Abstract: India’s booming private healthcare system is expected to be worth billions of dollars in the decades to come, as westerners flock to India to get healthy. Fed up with long lines and exorbitant fees at home, these patients can now fly to the subcontinent and go straight to the front of the line for cheap operations in newly built, hi-tech hospitals. Averill Dollery who lives in Worcestershire in the U.K.suffers from chronic pain; a pinched nerve in her back is destroying her quality of life. Averill can’t get an operation to fix her back because the National Health Service considers that her weight problem would make the spinal surgery she requires too dangerous. But salvation is at hand - in the form of India’s Doctor Prathap Reddy. Reddy is a cardiologist, a medical entrepreneur and the driving force behind the Apollo Hospital empire. All Averill has to do to get help is sign up, pay up and get on a plane to New Delhi. But for the many millions of Indians who live in abject poverty the health system barely functions. India’s overstretched and under resourced public health system is failing its people. With the rapidly growing private sector catering to prosperous medical tourists, the health care of ordinary Indians is being neglected.
"Adam suspects that most hairy dogs have balding owners. Testing his "pet" theory at a local park, he quickly finds flaws in his own experiment. This video demonstrates Adam's second test, involving better preparation, more rigorous analysis, and an exciting pasta cook-off. Showing how Adam can effectively determine the best spaghetti recipe, the program illustrates concepts that are central to the scientific method-including null, alternative, and two-tailed hypotheses; field and lab settings; sampling; primacy/recency effects; constant/random errors; and other testing principles. Graphic screens reinforce each concept and enable students to fully absorb the testing process."--FMG on Demand website.
Tales of a Mean Boss (2:16) -- Mitchell's Values Employees (3:44) -- People Who Like People (3:16) -- BIll Mitchell on "The Golden Rule" (3:15) -- Pitney Bowes Encourages Power Performance (2:24) -- Pitney Bowes Listens to Employees (3:51) -- Pitney Bowes Develops a Healthy Culture (3:01) -- Manager-Employee Relationships (2:05) -- Eileen Fisher Mentors Employees (2:23) -- Encouraging Collaboration (4:29) -- Eileen Fisher Values Employees (5:00) -- Google: Thoughtful Hiring Process (3:02) -- Google Solicits Ideas from Everyone (2:36) -- Google Tolerates Failure (2:56) -- Juilliard: Larger Than the Sum of its Parts (3:49) -- Juilliard: Clear Values (3:20) -- Juilliard: Culture and Growth (3:21) -- Credits: Leading with Kindness: Case Studies in Compassionate Management (1:09)
A business leader has to be tough - but there are ways to combine toughness with caring and compassion. What does that approach look like in practical terms? This program offers illuminating, real-world examples. Viewers learn about Google's widely praised work environment, which includes not only massage rooms and on-site laundries but also a strong emphasis on employee-driven innovation; clothing manufacturer Eileen Fisher's policies aimed at reducing overtime and boosting worker wellness; college tuition allowances created by mail-sorting company Pitney Bowes, implemented to help employees expand their horizons; and other inspiring cases. Interviews with high-level leaders at each company, as well as scenes of manager-employee interactions, are featured.
Since the former Portuguese colony Macao was ceded to China in 1999, it has become China's "Empire of Gambling." It derives all its income from tourism, thanks to its sleek new casinos and shopping malls.
Abstract: Since the former Portuguese colony Macao was ceded to China in 1999, it has become China's "Empire of Gambling." It derives all its income from tourism, thanks to its sleek new casinos and shopping malls. It's a short ferry ride for Hong Kongers, who visit on weekends in droves. Prostitution is illegal in the People's Republic of China, but here tourists can go to "girly" bars with no worries.Thousands are employed by the casinos, with 80% of the population indirectly making their living from them. Incredibly, all of the casinos belong to the same person: Stanley Ho, an elderly man who remains invisible and untouchable. We meet Silveira Machado who describes how cosmopolitan and lively the city was throughout the twentieth century, with Portuguese, English, French, Italians, Russians and Chinese mixing easily. The film also traces the history and special status of the city from its early days as a Portuguese settlement in the 16th century, through its development as the largest Chinese commercial port for the rest of the world. Then in the 19th century, the large ships preferred the deep-water port of Hong Kong and that ended Macao's prosperity. Until now...
Essentially, a manager's style is the way he or she makes decisions, relates to subordinates, and lays out a vision for an organization. This program examines five widely recognized management styles, commonly identified as autocratic, persuasive, consultative, participative, and laissez faire. Viewers learn about each style's characteristics, advantages, drawbacks, and practical applications. The video also emphasizes that while a leader may prefer a particular style, different management approaches should be used depending on the culture of the business, the unique nature of the workforce, and the specifics of the work required.
Working relationships (3:28) -- Manager or friend? (3:57) -- Building the right relationships (2:08) -- Lead by example (3:20) -- Maintaining the balance (2:48) -- Credits: Manager and friend : the right balance (:39)
Is it possible to maintain effective working relationships with friends, especially if one person manages another? A cold, sterile environment or friction between staff members won't contribute to productivity in the workplace. As this video explores, overall performance improves where effective relationships exist and managers must learn to exercise care with their work relationships. Viewable/printable educational materials are available online. (15 minutes) A streaming videorecording.
Change management : plan and communication (5:47) -- Elements of change management (2:10) -- How to manage change (1:52) -- Advice to managers in times of change (1:47) -- Credits: Managing change in tough times (:33)
"Many external influences can impact on the success of a business - natural disasters, financial crises, epidemics, even terrorism. In this program Peter Quarry talks with Glenyce Johnson, Managing Director of Peregrine Adventures, about her management strategies and business experiences during tough times."--VEA website.
Can Marketers Control Our Minds? (01:39) -- Ethical Issues of Neuromarketing (02:16 )-- A Brief History of Marketing (02:06) -- Asking Consumers Questions Doesn't Work (02:13)5. Role of Emotion in Decision-Making (02:55). --Irrational Mind: Battle Ground for Branding (03:32)7. Measuring Emotion (03:29) -- Watching Buying Decisions in the Brain (02:27) -- Importance of Context in Advertising (03:02) -- Memory and Context (00:53) -- Religion and Branding: Is There a Connection? (01:54) -- Aha! Loyalty and Brain Recognition (02:00) -- Advertising as Religion (03:08) --Sex Doesn't Sell (01:25) -- Appealing to the Reptilian Brain (03:40) -- Expressing Value: Beyond Words (02:05) -- Neuromarketing Does Not Have All the Answers (01:20) -- Ethics and Neuromarketing (03:26) -- Future of MRI Research: The End of Privacy? (03:52) -- Credits: Neuromarketing: Consumers Under the Influence (00:40)
Questionnaires and focus groups have long formed the bedrock of marketing studies, but a new, high-tech approach may soon make them obsolete. This program looks at the revolutionary science of neuromarketing, which avoids the gray areas of consumer uncertainty and instead targets the gray matter in which an individual's real and measurable decisions occur. Shot in an absorbing style that attends to both psychology and business issues, the film shows how neuroscience technologies can determine how the brain reacts to a specific product. The program also features commentary from several experts--Dr. Gemma Calvert, an Oxford-trained psychologist specializing in the commercial application of brain imaging methods; Dr. A. K. Pradeep, CEO of NeuroFocus; Olivier Oullier, associate professor of neuroscience at the University of Provence Aix-Marseille; and others. Contains mature themes and explicit imagery.
As a marketing medium, the Internet now ranks ahead of TV, radio, and print as the preferred marketing method for businesses, brands, and organizations around the world. As a result, understanding and implementing online marketing strategies has become essential for anyone in business. From small and medium enterprises to multibillion-dollar corporations, online marketing must be included in any marketing strategy. This program contains interviews with online marketing experts and professionals as it explains and analyzes a range of concepts-such as search engine optimization, pay-per-click, viral and email marketing, and coordinating an online marketing campaign. Specific case studies will help students develop essential skills and knowledge for a future on the wild frontier of the online universe.
Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the "input and output" of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel's workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.
Being well dressed is only one part of presenting a good workplace image. What if you've done your best to maintain fast-track skills and are then asked to perform a menial task? This program guides viewers through a breakdown of just what constitutes career-appropriate demeanor. With an emphasis on having a good attitude, the video discusses handling mistakes, determining dress codes, staying abreast of industry trends, workspace appearance, and even kitchen etiquette. A list of specific - and learnable - leadership qualities is provided, while a group of young professionals recounts anecdotes of workplace successes and mistakes throughout. A viewable/printable instructor's guide is available online. Part of the series Professionalism 101.
"This program travels to the home of Colossus--the world's first ten-inversion steel roller coaster--to reveal the physical, mechanical, and psychological forces that make the roller coaster the undisputed king of thrill rides. Concepting, computer-assisted track design, 3-D simulation, track construction, and car safety mechanisms are covered by some of the experts who know roller coasters best. The goal? Pulse-pounding speed and mind-blowing disorientation through the manipulation of potential and kinetic energy and plenty of positive and negative Gs."--FMG website.
"In a time of continual crisis for the airline industry, this program is a case study of a carrier that has shown a remarkable ability to rake in the cash: Ryanair. CEO Michael O'Leary, inspired by Southwest Airlines, cites cost-cutting--dirt-cheap fares, low-budget advertising, direct booking, short turnaround times, and flights only to secondary airports, plus an incredibly deep discount from supplier Boeing--and ancillary revenues as key factors in Ryanair's success. But is it all upside? The program also considers the legality of discounted landing charges from which O'Leary's company benefits and questions its caveat emptor approach to customer service."--FMG website.
Shaping and selling Australia's image (00:54) -- Australia's tourist industry (03:35) -- Selling Australia's image (03:12) -- Touring the Dag sheep station (02:23) -- Marketing Australia (04:58) -- Paul Hogan and "Crocodile Dundee" (03:15) -- Self-image vs. advertising (05:25)
"Nearly two decades after Paul Hogan first put that "extra shrimp on the barbie," he is still on camera selling Australia to tourists and Aussies alike. Focusing on the phenomenally successful "Brand Australia" campaign, this program questions whether travelers' expectations should be allowed to drive a country's image-especially when that image relies on simplistic, nostalgia-laden stereotypes. Interviews with Paul Hogan, the Australian Tourist Commission's John Morse, and others, as well as footage of vacationers living out their vision of the land down under, provide telling insights into the relationship between marketing, tourism, and national identity in the first country to ever promote itself as a brand."--FMG on Demand website.
Somm takes the viewer on a humorous, emotional and illuminating look into the mysterious world of the Court of Master Sommeliers and their massively intimidating Master Sommelier Exam. Duration: 93 minutes
The Court of Master Sommeliers is one of the world's most prestigious and exclusive organizations. Since its inception, fewer than 200 candidates have reached the exalted Master level. The exam covers literally every nuance of the world of wine. Those who have passed have put their sanity at risk to pull it off. Shrouded in secrecy, access to the Court has always been strictly regulated, and cameras have never been allowed anywhere near the exam, until now. How much do you think you know about wine?
Tourism has traditionally been presented as a factor of modernization and economic growth for poor nations. But tourism is often developed at the expense of indigenous populations and this is a growing problem all over the world. This film looks at this issue in five countries: Nicaragua, Costa Rica, the Dominican Republic, Mexico and Honduras. Duration: 34 minutes
Abstract: Tourism has traditionally been presented as a factor of modernization and economic growth for poor nations. But tourism is often developed at the expense of indigenous populations and this is a growing problem all over the world. This film looks at this issue in five countries: Nicaragua, Costa Rica, the Dominican Republic, Mexico and Honduras.In Nicaragua several developers of luxurious hotels on beachfront property purchased four kilometers of land but are actually using over sixty kilometers. The local community is protesting but the national government is actively encouraging developers from abroad to build on the unpurchased land. Small farmers in Costa Rica complain that new resorts being built are environmentally unsound and using up the scarce water supply.The Dominican Republic has beachfront property that is being developed to resemble Cancun, Mexico. Many of the workers hired are Haitian immigrants who will work for lower wages than the Dominicans. People from this area sold their land cheaply and have now been forced into poverty. In Cancun, hotel workers are given 28-day contracts and no benefits; income from these lucrative resorts has not trickled down to the workers. Prof. Celina Izquierdo, Universidad del Caribe, Mexico, says that two distinct styles of life have developed there, that of the tourists and that of the locals. The local people have no economic opportunity and are losing their cultural identity to the encroachment of large international hotels.
"There are many reasons why the quality of restaurant and hotel service variesbut they generally boil down to one factor: teamwork. This program helps students who are aiming for the hospitality industry understand why teamwork is vital to the success of an establishment, what its core principles are, and how it can be put into practice and strengthened. The video examines team structure, including both front-of-house and back-of house; basic teamwork concepts, including collaboration, morale, incentives, understanding individual roles, and identifying common goals; the importance of staff meetings and “handover” discussions; verbal, visual, and written communication techniques; and ways to solicit feedback from customers and staff."--Publisher.
Supremacy of French wines challenged (06:06) -- Rise of New World wines (02:53) -- Economic model of success (03:60) -- Australian vs. French wines (04:20) -- Wine branding (01:54) -- Marketing wine in the supermarket (02:02) -- New World wine production (07:28) -- Wine enhancements (05:38) -- Consumer-friendly winegrowers (05:27) -- French-branded market (02:30) -- French winemaking : modern vs. traditional (07:25)
"Are French wine producers an endangered species? This documentary vividly illustrates the economic dynamics of the global wine wars, examining the explosion in New World wine-making and its implications for the French wine industry. Exploring the venerated Bordeaux and Languedoc-Roussillon regions, the program also visits producers in California's Napa Valley, the foothills of the Andes, and the Australian city of Adelaide. The film shows how the strictures of tradition and regulation have held back French producers, while technological innovations, new marketing strategies, and a dramatic rise in consumption have made vineyards around the world lucrative."--FMG on Demand website
Service Industry: Front of House Service Jobs (4:04) -- Service Industry: Receptionist and Porter (4:35) -- Service Industry: Hotel Manager (3:54) -- Service Industry: Food and Beverage Staff (4:24) -- Service Industry: Front of House Careers (3:40)
As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. The video focuses on developing a service-oriented attitude, good communication skills, professional grooming standards, and other important aspects.
Introduction to Professionalism 101 (1:01) -- Chain of command (3:43) -- Time off (3:42) -- Office politics and managing conflict (6:01) -- Proper meeting protocol (7:27) -- Ethics at work (5:12) -- Credits (1:06)
Because career success can depend just as much on getting along with colleagues as it does on job knowledge, this program addresses the issues that most frequently come up when working in groups. Viewers learn how to handle conflict, gossip, and office politics, determine the types of information that should and should not be shared with their supervisors, and understand their organization's chain of command. The video also covers in-office and virtual meetings (where to sit, what to say, conversational protocol), taking time off, ethics, bullying, and harassment.
Why do some people make great leaders, and are they born or made? These are just a few of the questions explored in this program. Individuals in all kinds of situations and positions can provide real leadership if they have the opportunity and the desire to do so. This video explores the effort and determination required to get ahead in various fields.