Conflict Resolution & Analysis

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This handbook invites readers who are interested in mediation,negotiation and conflict resolution to share the perspectives of experts in the field. Contributors include scholars, mediators, trainers and negotiators, all of whom are passionate about their work. Emphasizes both internal and external factors as important sources of influence when negotiating conflicts. Explores the cultural and institutional frameworks that have shaped intervention processes. Considers what techniques might work when, how and why. Demonstrates the sophistication of contemporary studies of mediation, negotiation and conflict resolution.

With more than 300 entries, these two volumes provide a one-stop source for a comprehensive overview of communication theory, offering current descriptions of theories as well as the background issues and concepts that comprise these theories. This is the first resource to summarize, in one place, the diversity of theory in the communication field. Key Themes: Applications & Contexts -- Critical Orientations -- Cultural Orientations -- Cybernetic & Systems Orientations -- Feminist Orientations -- Group & Organizational Concepts -- Information, Media, & Communication Technology -- International & Global Concepts -- Interpersonal Concepts -- Non-Western Orientations -- Paradigms, Traditions, & Schools -- Philosophical Orientations -- Psycho-Cognitive Orientations -- Rhetorical Orientations -- Semiotic, Linguistic, & Discursive Orientations -- Social/Interactional Orientations -- Theory, Metatheory, Methodology, & Inquiry

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In the past 20 years, conflict resolution--which includes such negotiation techniques as mediation and arbitration--has grown rapidly as a scholarly and professional field. More and more people are finding that these techniques provide an efficient and cost-effective means of settling personal, organizational, business, community, and international disputes. Encyclopedia of Conflict Resolution is the first of its kind and presents all the concepts, techniques, information, and resources vital to this important field. Topics covered include events, people, organizations, and training and academic programs. This is a useful reference work for students, parents, teachers, and business people, as well as mediators and other conflict resolution professionals.

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This major Handbook comprises cutting-edge essays from leading scholars in the field of Conflict Analysis and Resolution (CAR). The volume provides a comprehensive overview of the core concepts, theories, approaches, processes, and intervention designs in the field. The central theme is the value of multidisciplinary approaches to the analysis and resolution of conflicts. This consists of moving from the study of analytical approaches to understanding the deep-rooted causes of conflict, to third-party intervention approaches to preventing or ending violence, and to resolving and transforming conflict. The book is divided into four main parts: Part I: Core Concepts and Theories Part II: Core Approaches Part III: Core Practices Part IV: Alternative Voices and Complex Intervention Designs

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"Written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively, this book provides an understanding for managing conflicts at all levels--interpersonal, intergroup, organizational, and international. Each chapter focuses around a central case or illustration of the practice with a discussion for both training and direct intervention. This new edition includes companion downloadable chapters and new information on conflict resolution and IT, social networks, schools, families, environment and much more"

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New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship andcovering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private andpublic sectors.New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflictmanagement, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventionalgrievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept ofconflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 coversinternational developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China.This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.

"This volume contains 30 chapters that provide an up-to-date account of key topics and areas of research in political psychology. In general, the chapters apply what is known about human psychology to the study of politics. Chapters draw on theory and research on biopsychology, neuroscience, personality, psychopathology, evolutionary psychology, social psychology, developmental psychology, cognitive psychology, and intergroup relations. Some chapters address the political psychology of political elites—their personality, motives, beliefs, and leadership styles, and their judgments, decisions, and actions in domestic policy, foreign policy, international conflict, and conflict resolution. Other chapters deal with the dynamics of mass political behavior: voting, collective action, the influence of political communications, political socialization and civic education, group-based political behavior, social justice, and the political incorporation of immigrants. Research discussed in the volume is fueled by a mix of age-old questions and recent world events."

The means to express conflict is through communication, and the means to manage and address conflict is also via communication. This handbook emphasises constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.

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"The SAGE Handbook of Conflict Resolution brings together all the conceptual, methodological, and substantive elements of Conflict Resolution into one volume of 35 specially commissioned chapters. The Handbook is designed to reflect where the field is today by drawing on the contributions of experts from different fields, presenting, in a systematic way, the most recent research and practice."

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Argumentative and Aggressive Communication: Theory, Research, and Application is the first text to describe the development, history, research, and application efforts on the communication traits of argumentativeness and verbal aggressiveness. Authors Andrew S. Rancer and Theodore A. Avtgis include a collection of nine widely used reliable and valid instruments which the reader, the researcher, and the practitioner can use for diagnostic and research purposes.

Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easily turned around to revenue and gain. In the nonprofit world one of the greatest inhibitors of mission success is not that there isn't enough funding, or the challenging nature of the cause. It is the simple fact that teams struggle to work well together. What if conflict was the starting point for developing trust? What if it catalyzed a deeper, more meaningful understanding between team members? What if it was crucial for building stronger and more powerful organizations? Last of all, what if there were simple steps you could take to automatically help your teams communicate and work together more easily? This book shows you how.

Conflicts are more effectively managed if people understand the layers meaning in their conflicts and collaborate based on those meanings. In this book, author Peter M. Kellett analyzes and interprets real-life conflict stories as a way to create opportunities for more productive ways to navigate and resolve conflict.

This book gives practical tips on how to manage disputes and personality clashes before they create major problems for business and relationships. Written in laymen's terms with examples, acronyms, and illustrations, it helps the reader understand the causes of conflict and how it develops and escalates. The author explains the scientific basis for seemingly illogical behavior under stress and in conflict and also offers tips and tools for managing emotions and behaviors in difficult situations. Guidance is provided on setting and maintaining standards, balancing responsibilities with relationships, and dealing with negative issues before serious damage is done. The book is structured so that it can either be read as a whole or the relevant section accessed in a crisis, with a toolkit of resources at the end. Each chapter ends with questions to check understanding. Full of convenient tools and insights into managing emotions and handling disagreements, it provides a handy resource for managers and employees.

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Part One: Conflict Management Knowledge & Skills -- Part Two: Preventing & Resolving Internal Conflict -- Part Three: Preventing & Resolving External Conflicts -- Part Four: Collaboration & Conflict Management Between Regulators & the Regulated

"Effective Legal Negotiation and Settlement explores various negotiation stages, emphasizes the importance of verbal and nonverbal communication, and discusses the different bargaining techniques negotiators are likely to encounter. This Seventh Edition also explores the impact of negotiations involving persons from diverse ethnic backgrounds or of different genders. Public and private international bargaining transactions, in recognition of the increased relevance of such transnational interactions, receive expanded treatment in this edition. The author also reviews the use of neutral mediators to assist negotiators with their interactions, and explains the ethical aspects of the negotiation process."

"The book is organized in five Parts which contain thematically related chapters. Part I deals with an overview of key elements in ICA practice, and includes chapters on institutional and ad hoc arbitration; how arbitration is conducted under different legal systems such as common law, civil law, and Shari’a law; damages in ICA (both the legal and quantum aspects); corruption of arbitrators; and a chapter on cultural issues in international arbitration.
- Part II contains geographical regional overviews covering most regions of the world: Western Europe, Central and Eastern Europe, Russia/NIS countries, Asia (including China and Hong Kong, Japan, Korea, and the Indian Subcontinent), Middle East and North Africa, Latin America/Caribbean, the U.S., Canada, and Australia & New Zealand.
- Part III includes individual industry sector views of how ICA is conducted in individual industry and business sectors such as oil & gas, LNG, mining, construction, telecommunications, satellite communications, intellectual property, sports, banking and finance, insurance and reinsurance, securities, shipping and maritime, corporate shareholder, and bankruptcy settings.
- Part IV of the book describes recent trends at several major global commercial arbitration institutions such as the ICC, ICDR, LCIA, CPR and WIPO.
- Part V deals with questions of how technology has been changing ICA practice in recent years, including chapters relating to the use of technology by some of the major arbitral institutions, videoconferencing in ICA, and online arbitration of internet domain name and e-commerce cases.

"This authoritative treatise provides coverage of the major procedural, substantive, and legal aspects of labor and employment arbitration."

Many books have been written about the practice of peacemaking, and few, if any, contribute to the non-violent, spiritual side of this ancient science, discipline, practice and art form. This book speaks to that lack and explores the spiritual, non-violent element in peacemaking as it applies to appropriate dispute resolution and mediating family law disputes. This book is intended for the professional peacemaker, mediator, lawyer, law student, conciliator, and dispute neutral. People wishing to improve their own communication skills and strengthen their primary relationships will profit greatly from this book. Those in the family law field, will find much benefit from the peacemaking processes, family counseling psychology, Eastern philosophy and Yoga, collected wisdom, experience and practice pointers presented in Light on Peacemaking.

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Public deliberation and group discussion can strengthen the foundations of civil society, even when the groups engaged in debate share a history of animosity. Scholars have begun to study the dialogue sustaining these conversations, especially its power to unite and divide groups and individuals. The twenty-four essays in this collection analyze public exchanges and the nature of sustained dialogue within the context of race relations, social justice, ethnic conflicts, public-safety issues, public management, community design, and family therapy. They particularly focus on college campuses and the networks of organizations and actors that have found success there. Open discussion may seem like an idealistic if not foolhardy gesture in such milieus, yet in fact the practice proves crucial to establishing and reinforcing civic harmony.

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This book provides a framework that sheds an illuminating light into the psyche of people involved in macro-level destructive intergroup conflicts, involving societies and ethnic groups, that take place continuously in various parts of the globe. It focuses on the socio-psychological repertoire that evolves in these societies or groups and which plays a determinative role in its dynamics. Specifically, this repertoire influences the nature of social reality about the conflict that society members construct, the involvement with and mobilization of society members for the conflict, the sense of solidarity and unity they experience, the conformity expected from society members, the pressure exerted on leaders, and the direction of action taken by the leadership. In addition, the book describes the changes in the socio-psychological repertoire that are necessary to ignite the peace process. Finally, it elaborates on the nature and the processes of peace building, including conflict resolution and reconciliation. The proposed conception assumes that although each conflict has its unique context and characteristics, the socio-psychological foundations and dynamics are similar. It offers a holistic and comprehensive outlook on the dynamics that characterize each stage and aspect of intractable conflicts. Each chapter systematically elucidates a particular part of the cycle, describing the theoretical frameworks and concepts, as well as presenting empirical data that was accumulated. The volume is an important contribution for all those who study intergroup conflicts and want to understand their dynamics. In addition, the book will interest the many people attempting to settle conflicts peacefully and who need knowledge about the socio-psychological vectors that influence their course and resolution.

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Mediation has become a common technique for terminating violent conflicts both within and between states; while mediation has a strong record in reducing hostilities, it is not without its own problems. In The Mediation Dilemma, Kyle Beardsley highlights its long-term limitations. The result of this oft-superficial approach to peacemaking, immediate and reassuring as it may be, is often a fragile peace. With the intervention of a third-party mediator, warring parties may formally agree to concessions that are insupportable in the long term and soon enough find themselves at odds again. Beardsley examines his argument empirically using two data sets and traces it through several historical cases: Henry Kissinger's and Jimmy Carter's initiatives in the Middle East, 1973-1979; Theodore Roosevelt's 1905 mediation in the Russo-Japanese War; and Carter's attempt to mediate in the 1994 North Korean nuclear crisis. He also draws upon the lessons of the 1993 Arusha Accords, the 1993 Oslo Accords, Haiti in 1994, the 2002 Ceasefire Agreement in Sri Lanka, and the 2005 Memorandum of Understanding in Aceh. Beardsley concludes that a reliance on mediation risks a greater chance of conflict relapse in the future, whereas the rejection of mediation risks ongoing bloodshed as war continues. The trade-off between mediation's short-term and long-term effects is stark when the third-party mediator adopts heavy-handed forms of leverage, and, Beardsley finds, multiple mediators and intergovernmental organizations also do relatively poorly in securing long-term peace. He finds that mediation has the greatest opportunity to foster both short-term and long-term peace when a single third party mediates among belligerents that can afford to wait for a self-enforcing arrangement to be reached.

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Throughout history, there has been conflict and the clashing of ideas. Although this has assisted in creating political and societal structures, it has also led to civil unrest, cases of severe discord, and war. Political Mediation in Modern Conflict Resolution: Emerging Research and Opportunities is a critical scholarly resource that examines the pursuit of peace in global civil war and conflict through the use of mediation. Featuring coverage on a broad range of topics, such as intercultural communication, social psychology, and conflict theory, this publication is geared towards academicians, students, and researchers seeking relevant and current research on governmental approaches to pursuing peace in instances of conflict and strife.

Small group research is of particularly wide interest to people working in a fairly broad variety of areas concerned with understanding conflict, especially for practitioners and researchers concerned with conflict resolution, peace, and related areas. The editors will focus on six main topical areas of small group research, which include: - Cooperation, competition, and conflict resolution - Coalitions, bargaining, and games - Group dynamics and social cognition - The group and organization - Team performance - Intergroup relations