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Charleston Conference: Issues in Book & Serial Acquisition

2018 Presentations with UCF Participants

I Didn't Know You Didn't Know That: Access to Articles from 3 (or more) Perspectives

Wednesday, November 7, 2018, 1:00 - 2:15pm

Tina Buck, Kristine Shrauger & Andy Todd

What do changeable aggregated database content, copyright restrictions on interlibrary loan, and the instructional needs of nursing faculty have in common? They’re all information related to journal articles that one of three University of Central Florida librarians understands well -- but the other two don’t even know what they don’t know. The three -- the Nursing Subject Liaison, the Head of Interlibrary Loan and Document Delivery, and the Electronic Resources Librarian -- realized that gaps in their knowledge was hampering their ability to resolve problems for their community’s benefit. Moreover, not knowing what the others didn’t know was causing the same discussions to occur repeatedly without resolution. Join a conversation between three colleagues from three departments who want to help each other gain a better, fuller understanding to enhance everyone’s effectiveness. And if you’re a publisher or vendor, we could sure use your voice in the conversation -- we know there’s a lot we don’t know from your side of the house, too.

East meets West: the Japan Association of National University Libraries (JANUL) & the University of Central Florida

Wednesday, November 7, 2018, 2:30 - 3:10pm

Barbara Tierney + speaker from Kobe University Libraries

Two academic librarians (one from Kobe University, Japan; the other from the University of Central Florida) will discuss visits to each other’s libraries in 2016-2017 to share information about their respective Learning Commons models and outreach strategies. The goal of this session will be to illustrate the positive learning outcomes of such an exchange and to provide nuts and bolts information for libraries who might be considering a similar exchange. 

The Japan Assoc. of National University Libraries (JANUL) invited Barbara Tierney (UCF Head of Research Services) to make a presentation on “The Learning Commons Service Model in North America” at their JANUL winter symposium (Univ. of Tokyo, Jan. 2016) and to travel to Kobe University to make a presentation on the Subject Librarian service model within a Learning Commons environment.

After Barbara delivered her presentations in Tokyo and Kobe, JANUL officials asked if one of their librarians, Yuka Taniguchi (from Kobe University Libraries) could visit the University of Central Florida in Sept. 2017 for a two-week internship with UCF Libraries financed by a JANUL Travel Grant. 

While at UCF, Yuka worked within the main library Knowledge Commons, spent time within each library department, sat in on library management and departmental meetings, and visited the UCF Health Sciences and Curriculum Materials Libraries. In return, Yuka gave a presentation at UCF on “Japanese Academic Libraries.” After Yuka returned to Japan she gave presentations about her UCF experiences at JANUL events.

Program attendees will be encouraged to ask questions about the learning objectives of academic library foreign exchanges and what the pros and cons of such an exchange might be from their own institutional perspectives. After participating in this program, attendees will be able to develop strategies to support a similar foreign exchange at their own institutions. 

Skipping the Hurdles: Fast Track Article Access for Researchers

Wednesday, November 7, 2018, 3:40 - 4:20pm

Athena Hoeppner + speaker from Clarivate Analytics

The demand for unfettered access to full content continues to grow. Modern researchers are accustomed to moving from a results list to the full web page or content with a single click. Library discovery and delivery systems and publisher platforms fail to deliver the ease of access that users expect. Once users successfully clear hurdles created by proxy-based authentication and unfamiliar library discovery interfaces they face a variety of Full Text link options that provide inconsistent results, may require a bit of hunting and several clicks, and, with luck, arrive at a full PDF of an article.

Improving consistency and reducing the number of clicks are essential steps to improve user experience. The presenters discuss three approaches to get users from a result to full text quickly and with enhanced functionality. Athena Hoeppner will explore techniques to optimize link resolver functionality to deliver one-click access to full text and to highlight relevant library services. Ben Kaube and Jason Chabak will talk about Kopernio and Access Anywhere, two next generation tools for one-click PDF access, organization, and storage.

All three approaches will improve article access UX. Kopernio and Access Anywhere bring additional, relatively new, capabilities to the table, offering researchers greater control and stability for their selected PDFs and providing new usage analytics to libraries. The audience will gain an understanding of the capabilities and limitations of the three approaches and some insights into how they would benefit their own libraries and researchers.

The ERM is Dead. Long Live the ERM!

Wednesday, November 7, 2018, 5:45 - 6:45pm

Tina Buck + speakers from Florida International University & Florida State University

How do you manage your electronic resources? It's a question libraries have been struggling with for more than a decade, and if you ask a dozen e-resources librarians this question, you'll likely get a dozen different answers. The presenters recently participated in a statewide ERM Working Group, tasked with developing an electronic resource management system as part of the Florida Academic Library Services Cooperative's implementation of the Sierra ILS and Encore Duet discovery platform for the 40 Florida state colleges and universities. While the implementation project ultimately dissolved, the two years put into development were well served. As a group, we were able to design a tool around a diverse set of needs and priorities that could serve local and consortial acquisitions models. We were also able to identify a specific list of needs that lacked currently available solutions. This presentation provides an overview of the Working Group process, from brainstorming through (almost!) implementation, and presents how three university libraries are using the lessons learned from this experience to implement local solutions.

Reimagining Research Services' outreach to faculty & students: a tale of two research departments

Wednesday, November 7, 2018, 5:45 - 6:45pm

Barbara Tierney + speaker from Florida Gulf Coast University

Two academic Research Managers will discuss innovative outreach strategies that they coordinate in their respective libraries to support faculty/student success. 

At UCF, Subject Librarians reach out to their faculty to help them design “Research Intensive” courses and identify “Textbook Alternatives.” They also identify customized resources to support interdisciplinary Faculty Cluster initiatives and grant-seeking research faculty. Subject Librarians also send their faculty discipline-specific e-newsletters and congratulatory emails for various successes.

Some UCF Subject Librarians have been given “engagement assignments” whereby they coordinate outreach to targeted student constituencies such as First-Time-In-College Students, Transfer Students, Honors in the Major Students, Undergraduate Research Students, International Students, and Graduate Students. 

Other UCF student outreach strategies include planning engaging library programs (celebrating Total Eclipse-of-the-Sun and Mars-viewing, Day of the Dead, Earth Day) and ensuring high attendance by inviting faculty to bring entire classes. 

FGCU Library’s Student Engagement Committee sponsors board game nights, an escape room, and National Novel Writing Month activities. “Library Ambassadors” (graduate and upper division students) connect with their peers by participating in instruction sessions, Mobile Librarian, and Reference Desk services.

FGCU Subject Librarians reach out to faculty by adding a Research Guide for every course in their Canvas LMS, sending e-newsletters, honoring Faculty Authors, and purchasing textbooks for courses with the largest DFW rates and largest student enrollment. 

Program attendees will be encouraged to ask questions and share ideas from their own institutional perspectives. After participating in this program, attendees will be able to develop winning outreach strategies to support faculty and student success in their own institutions.

The Big Deal & Sustainability: Why We Like Them & Why They Must Change!

Thursday, November 8, 2018, 1:00 - 2:15pm

Athena Hoeppner + 3 other speakers

For two decades, Big Deals have spurred an expansion of journal holdings and allowed libraries to offer researchers access to large collections of journals. The Big Deals typically offer discounts of 60 - 70% off the list price for individual journals, making it difficult to walk away from a Big Deal at a time when library budgets cannot kept pace with rising materials costs. Understanding the value and benefits, as well as the costs and limitations of the Big Deal model of scholarly publishing will better prepare us to minimize disruptions as we transition to sustainable models.

This Lively Discussion will kick off with a brief presentation on the evolution of Big Deal models and their current status in collection strategies. Four universities with student enrollments ranging from 17,000 to 66,000 and with annual collection budgets ranging from 8 million to 16 million will then briefly discuss how they have made decisions over the last two or three years and explore what might be next. How do you decide which Big Deals to retain and which to cancel or unbundle? How does scale affect approaches to evaluation and decision making? What tools can be used to evaluate the value of all of our collections including Big Deals? How do you manage communication with your stakeholders (especially university administration and faculty)?

We want to hear how you are managing/struggling with the same issue of evaluating and deciding what to do with Big Deals. What is coming next and how are folks coping? Is there a path to sustainability, or multiple paths? How do you manage disruption as you transition to sustainable models?

The Library's Impactful Role in Supporting Student Success Today: Case Studies & Open Discussions

Thursday, November 8, 2018, 1:00 - 2:15pm

Penny Beile + four other speakers

"A growing number of library directors have identified supporting student success as their number one priority, but documenting library contributions to student success has been elusive. Publishers too are looking to produce content and services that have a meaningful impact on student learning outcomes, but often have conflicting information about how their resources are actually used. On all sides, many of us lack actionable data on what students want and need, how engagement with the library contributes to their educational success, and how to communicate the impact and value of the library on student success when making the case for funding. For libraries and publishers to be effective, it is essential that both have a clear idea of the expectations today’s students bring with them when they enter a physical or virtual library, an understanding of how they interact with their library, and a developing awareness of what forms of engagement are most likely to correlate with improved academic performance, graduation rates, and information literacy. In this Lively Discussion Session, speakers from libraries and publishing will give lightning presentations on their case studies exploring how students actually use and perceive libraries and online resources, and how the libraries’ approaches to engagement can make a difference in student learning and research. Attendees will learn how to reconsider their library’s physical spaces, services, and collections to support student success.

Publishers, we love you but you're bringing us down: the failure of vendor-supplied MARC records

Thursday, November 8, 2018, 1:00 - 2:15pm

Tina Buck, Sara Duff & Kim Montgomery

Publishers, we love your DRM free eBooks, but your MARC record options and quality needs work. You’re wasting librarians’ time and not providing access to the products you’ve sold us (or are trying to). Three librarians from the University of Central Florida have a list of concerns and some bright ideas to make it better. Input from publishers and other librarians is welcome; let’s have a conversation. Whether you’re dipping your toes into eResources access or already in the deep end, we would love to hear your ideas.

Sowing the Seeds of Innovation: Cultivating a Nurturing Environment for Entrepreneurship

Thursday, November 8, 2018, 1:00 - 2:15pm

Missy Murphey & Min Tong + two other speakers

As entrepreneurship becomes increasingly interdisciplinary, librarians can serve an important role in connecting entrepreneurial activities across the university environment. Librarians are developing relationships with faculty, staff, and students in many departments engaged in entrepreneurship, and they also have relationships with publishers of information used by entrepreneurs. These relationships can be leveraged to cultivate an environment where those who teach, study, and engage in entrepreneurship can be connected to the support they need in order for their projects to be successful. This session will focus on collaborations at two universities where librarians worked with a publisher and campus partners to nurture the entrepreneurship environment at each university. The librarian-publisher teams brought together a variety of partners, including the Technology Transfer Office, student organizations, Office of Research and Economic Development, community members, industry professionals, and the schools of engineering, law, and business, to engage in workshops about promoting entrepreneurship and innovation. The challenges, successes, and opportunities related to this type of collaboration will be explored in-depth during this session. Audience members will identify and discuss collaborative entrepreneurship opportunities within their own environments, and they will leave the session with clear strategies for engaging campus, community, and industry partners. The objective of this session is to share strategies used by multiple academic libraries to embed themselves in the entrepreneurial ecosystems of their universities. Through the use of guided discussion questions, the audience will be asked to think about and share current or aspirational partnerships centered around entrepreneurship, and strategies for strengthening or developing those partnerships will be discussed. Attendees will learn how to engage campus, industry, and community stakeholders.