New Items at Rosen Library

Mountain Resort Marketing and Management by Armelle Solelhac This book covers branding, management, and revenue optimization in an industry where very heavy investments are requested and mature markets need to ensure they remain competitive.

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Philip Berners; Adrian Martin The Practical Guide to Achieving Customer Satisfaction in Events and Hotels presents expert-led insight of customer service best practice within events and hotels.

The Future of Airbnb and the 'Sharing Economy' by Jeroen A. Oskam This book deconstructs the 'sharing' marketing narratives surrounding Airbnb and similar platforms. It provides a conceptual analysis of the 'sharing economy' and accommodation sector and furthers the ongoing discussion surrounding Airbnb and the social sustainability of city tourism.

The Story of Hilton Hotels : 'Little Americas' by Barbara Czyzewska 'Little Americas' provides both an informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself, illustrating how he fulfilled the typical American dream of rising from rags to riches and constructing a multinational hotel empire.

Fantastic Escapes: Architecture and Design for Stylish Stays by Maria Chatzistavrou (Editor); Chuck Peterson (Editor); Luciana Breviglieri (Editor) Fantastic Escapes: Architecture and Design for Stylish Stays features somewhere in the region of 200 boutique hotels and B&B projects from around the world.

The Plaza: the secret life of America's most famous hotel by Julie Satow; Jefferson Mays (Read by) The Plaza is the account of one vaunted New York City address that has become synonymous with wealth and scandal, opportunity and tragedy. With glamour on the surface and strife behind the scenes, it is the story of how one hotel became a mirror reflecting New York's place at the center of the country's cultural narrative for over a century.

Hotel Housekeeping Management by Jayanti Jayanti Hotel Housekeeping Management: Changing trends and developments is a comprehensive hands-on guide to this vital role in the operation of a hotel. Author Jayanti Jayanti uses her own experiences from both her industry experiences with Oberoi hotels and her academic teaching to create this user friendly and practical guide. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques. It covers issues and areas such as:* Budgeting and controlling expenditure* Managing personnel, including contracts and outsourcing* Guestroom types, design and trends* Sustainability issues including ecotels and energy conservation* Hotel housekeeping software and analyticsA vital resource for all students of hospitality management, housekeeping professionals, and those undertaking apprenticeships.